Privacy Policy

Notice Clause

Shanghai Ruicheng Information Technology Co., Ltd. and its affiliated companies (hereinafter referred to as "we") are well aware of the significance of users' personal information security. We will, in accordance with the requirements of laws and regulations, take corresponding security protection measures to ensure the security and controllability of your personal information. We have formulated this "Privacy Policy" (hereinafter referred to as "this Policy") and remind you:

Please read and understand this Privacy Policy before using ssltrus.com, racent.com, related websites or our services. By using our services, you acknowledge that you have read, understood and agreed to this Policy.

Definition

Shanghai Ruicheng Information Technology Co., Ltd.: Founded in 2011, it is a Chinese brand focused on automated certificate management. It provides digital certificate-based internet security solutions under its own brand sslTrus and is a key partner in mainland China for international CAs such as GlobalSign, Sectigo, DigiCert and Entrust.

sslTrus: The self-owned SSL certificate brand under Shanghai Ruicheng Information Technology Co., Ltd., offering a full range of SSL/TLS certificate products including DV, OV, EV, etc., as well as Certificate Lifecycle Automationservices.

Affiliated company: Refers to the subsidiaries, branches and other entities with affiliated relationships of Shanghai Ruicheng Information Technology Co., Ltd..

Personal information: Refers to all kinds of information recorded in electronic or other forms that can identify the identity of a specific natural person alone or in combination with other information, or reflect the activities of a specific natural person.

Business data: It refers to the data you upload, download, distribute, etc. through our technical services and processed by us, which is different from your personal information.

I. How We Collect and Use Your Personal Information

We will collect and use your personal information in accordance with the principles of legality, propriety and necessity for the purposes described in this policy as follows:

(1) Information you voluntarily provided

Account registration information: When you register an account on the sslTrus website, we may collect your name, email address, mobile phone number, company name, etc.

Service usage information: When you purchase or use our SSL certificates, code signing certificates, email security certificates and other products or services, we may collect your contact information, enterprise qualification information (such as business license), domain name information, IP address, etc.

Communication contact information: When you contact us by phone, email, online customer service or the work order system, we may record your contact information and communication content.

(2) Information We Automatically Collect

Device and Access Information: When you visit our website, we may automatically collect information such as your IP address, browser type, operating system type, visit time, and visited pages.

Cookie Information: We use cookies to enhance your website experience, including remembering your preference Settings and analyzing website visits, etc. You can manage or disable cookies through your browser Settings.

(3) Information We obtain from third parties

With your authorization or within the scope permitted by laws and regulations, we may obtain your relevant information from third-party partners.

(4) Purpose of Information Use

• Verify your identity to ensure account security.
• To provide you with the products and services you have purchased
• Process your order, complete transactions and issue invoices
• Send you product notifications, service updates and safety reminders
• In response to your inquiries, complaints and technical support requests
• Improve the quality of our products and services
• Fulfill legal obligations and meet compliance requirements

Ii. How We Share, Transfer and Publicly Disclose Your Personal Information

(1) Sharing

We will not share your personal information with any company, organization or individual, except in the following circumstances:

• Sharing with explicit consent: We will share your personal information with other parties only after obtaining your explicit consent.
• Sharing with affiliated companies: To facilitate our provision of consistent services to you, your personal information may be shared among the affiliated companies of Shanghai Ruicheng Information Technology Co., Ltd..
• Sharing with authorized partners: We may share necessary information with third-party partners who provide us with services such as infrastructure hosting, IT system maintenance, and payment processing. These partners can only access personal information necessary for the performance of their duties and are subject to confidentiality obligations.
• In accordance with the law or as required by the government: We may share your personal information with third parties when required by law, legal procedures, litigation or by a government authority.

(II) Transfer of

We will not transfer your personal information to any company, organization or individual. However, in the event of a merger, acquisition, asset transfer or bankruptcy liquidation, if the transfer of personal information is involved, we will require the new entity holding your personal information to continue to be bound by this policy.

(III) Public Disclosure

We will only disclose your personal information after obtaining your explicit consent, or in response to legal, legal process, litigation or mandatory requirements from government authorities.

(4) Exceptional Circumstances

• For the conclusion and performance of the contract to which you are a party, it is necessary
• For the performance of legal duties or obligations as necessary
• In response to public health emergencies or in emergency situations where it is necessary to protect the life, health and property safety of natural persons
• We will process your personal information that you have voluntarily disclosed or that has been lawfully disclosed by others within a reasonable scope in accordance with the law.
• Other circumstances as prescribed by laws and administrative regulations

Iii. How We Protect Your Personal Information

Technical protection measures: We adopt industry-standard encryption technologies (such as SSL/TLS encrypted transmission), access control mechanisms and other security technical measures to protect your personal information from unauthorized access, use or disclosure.

Management system construction: We have established a complete information security management system, provided security and privacy protection training to employees, and ensured that only authorized personnel can access personal information.

Data storage: Personal information collected and generated by us within the territory of the People's Republic of China will be stored within the territory of the People's Republic of China. If it is indeed necessary to transmit to overseas due to business requirements, we will conduct an assessment in accordance with the requirements of laws and regulations and obtain your separate consent.

Security Incident Response: In the event of an unfortunate personal information security incident, we will promptly inform you of the basic situation and possible impact of the security incident in accordance with the requirements of laws and regulations, and take corresponding handling measures.

Iv. Your Rights

In accordance with relevant laws, regulations and standards in China, as well as common practices in other countries and regions, we guarantee that you can exercise the following rights over your personal information:

Right to access: You have the right to access your personal information, except in cases where laws and regulations provide otherwise.

Right to Correction: When you find that the personal information about you processed by us is incorrect, you have the right to request us to make corrections.

Right to deletion: If our processing of your personal information violates laws and regulations, without your consent, or breaches the agreement with you, you may request deletion.

Right to withdraw consent: For personal information processing activities based on your consent, you have the right to withdraw your consent at any time.

V. How We Handle Children's Personal Information

Our products, website and services are mainly targeted at adults. Children are not allowed to create their own user accounts without the consent of their parents or guardians. In cases where we collect children's personal information with the consent of their parents, we will only use or disclose such information when permitted by law, explicitly agreed by the parents or guardians, or when it is necessary to protect the children.

Vi. How to Update This Policy

We may revise the content of this policy from time to time. If such changes result in a substantial reduction of your rights under this policy, we will notify you before the changes take effect by prominently displaying a notice on the page or sending you an email. Any updates to this policy will take effect immediately upon the release of the revised version. We recommend that you regularly check this page for the latest information.

Vii. Contact Us

If you have any questions, opinions or suggestions regarding the content of this policy, or if you find that your personal information may have been leaked, you can contact us through the following methods. We will review the involved issue as soon as possible and reply to you promptly after verifying your identity. Generally, it will not exceed 15 working days.